Returns and Refunds

In the event your print(s) arrive damaged, please contact us and:

  • keep the packaging until the claims process is complete.
  • UPS require the following different photos to process the claim:
  1. A photo showing the damaged item and how it was packaged inside the box
  2. A photo of the damaged item
  3. A photo of the packaging material used
  4. A close-up photo of the shipping label with tracking number (generally starts with 1Z)
  5. Two photos showing all six sides of the parcel (one showing the top and two sides, another showing the bottom and opposite sides)
  6. Dimensions of the box, including the parcel height, length and width will also be needed.

We will do all we can to resolve any issues promptly and courteously.