In the event your print(s) arrive damaged, please contact us and:
- keep the packaging until the claims process is complete.
- UPS require the following different photos to process the claim:
- A photo showing the damaged item and how it was packaged inside the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up photo of the shipping label with tracking number (generally starts with 1Z)
- Two photos showing all six sides of the parcel (one showing the top and two sides, another showing the bottom and opposite sides)
- Dimensions of the box, including the parcel height, length and width will also be needed.
We will do all we can to resolve any issues promptly and courteously.